Shipping policy & services
New Zealand - CourierPost (target 1-3 days nationwide)
FREE shipping on orders over $35.00
Australia - AustraliaPost eParcel (no Parcelpods)
Rest of World - tracked signature service with DHL Express (target 2-4 days)
Allow additional days for delivery to rural or regional addresses.
Authority to Leave
All parcels are sent with 'signature required'. We strongly recommend that you use a business delivery address to ensure someone is available to sign for your parcel. If no one is present to take delivery, a 'card to call' will be left by the courier and you will need to contact the courier to arrange re-delivery.
Risk & Responsibility
Unfortunately, PURE Group Limited cannot take responsibility for delays in delivery once it has shipped with the courier. You will be provided with a unique courier tracking ID which will provide real time online track & trace of your parcel. We will endeavour to assist with any delivery issues where possible.
In the unlikely event that your parcel is not delivered or is lost in transit, we have a flexible replace or refund policy, on a case by case basis.
For any shipping queries, please email firstname.lastname@example.org